Do You Have Questions?
Is this website safe to order from?
Yes. Our site is protected with industry-standard SSL encryption, all payments are processed through trusted PCI-compliant providers, and we never store your credit card details. Every order is backed by our fulfillment guarantee, so you can shop with confidence.
Do I need an account to order?
Yes, in order to comply with industry regulations you must have an account to purchase research peptides. you also won’t have an order history report and can’t easily check your order status. Creating an account is free, and allows you to easily check your order status and order history.
Will you contact me after I place my order?
Yes, immediately after order you will receive a receipt email along with an order confirmation email. As soon as your order ships you will receive another email with your tracking number and if you provided your mobile phone number you will receive a sms with a direct link to track your package. You will also receive another email when your package has been delivered.
And of course if you need anything our customer support team is standing by and you can reach us at [email protected]
How do I reset my password to my account?
Click “Forgot Password?” on the login page and follow the prompts to reset it securely via email.
What countries do you ship to?
Currently we only ship domestically within the USA.
What is your processing and shipping timeframe?
We strive to get orders out the door same day, but under times of high volume sometimes it can take 2-3 days to get your order shipped. You have the option during checkout to upgrade to “Priority Processing” for a small fee to guarantee your order ships within 24 hours.
Most domestic orders are shipped USPS Priority Mail (1–3 business days for domestic orders) unless you choose an expidited option like FedEx 2-Day or Next day. We ship orders monday – friday. Weekend orders begin processing the next business day.
How do I change my delivery address for an order I just placed?
Send us an email at [email protected] as soon as you can. If it hasn’t shipped, we can change the address for you. If it has already shipped it obviously can not be changed.
Where do your orders ship from?
All our orders ship from either our Texas warehouse or our Georgia warehouse depending on which one will get your order to you faster.
How can I track my package?
You will receive an email with tracking link and information as soon as your order ships.
You can also check your order status by logging into your account here.
If you have your order number or tracking number you can also use our “track my order” page.
What do I do if my order is delayed?
While we strive for timely delivery, delays may occur due to weather, courier issues, or regulatory inspections. Use your tracking number or link to keep an eye on its status. Contact us if your order is significantly delayed.
What happens if my order is returned to you?
If your order is returned due to an incorrect address or being unclaimed we will hold your order until we can confirm with you what happened. To reship the package you will have to pay the re-shipment costs.
What should I do if my package arrives damaged?
Please email [email protected] within 48 hours of receiving your order, please include photos of the package and contents for prompt resolution.
What payment methods are accepted?
We accept a payment via Credit Cards, eCheck/ACH, Klarna and a variety of Crypto Currencies. Instructions and selection options are provided during checkout.
Can I change my payment method after placing an order?
Payment methods may be changed prior to processing. If you need to update your payment option, please contact our support team promptly after placing your order. We’ll work with you to revise the method as long as the payment has not yet been finalized.
Why do you ask for my phone number at the checkout?
Banks and credit card companies verify your information to prevent fraud. Providing your phone number is a security measure for your protection. We won’t use it for marketing.
Is it safe to use my credit card online?
Yes. All payments are encrypted with SSL and processed through trusted, PCI-compliant providers. We never store your credit card details, ensuring every transaction is safe and secure.
When will my credit card be charged?
Your credit card will be charged at the time the order is placed.
Can I cancel my order?
Cancellations must be requested by email before the order has shipped. Once the order has shipped you may not cancel as its already in the mailstream and out of our control.
Please contact us at [email protected] with any questions or concerns that you may have regarding your order. We will do our absolute best to assist you as quickly and satisfactorily as possible.
Can I return and/or refund my order?
Due to regulations regarding the sale of our products and our loss of control and oversight over the product once it leaves our facility, we cannot accept returns and do not offer refunds.
In the rare occasion that your order arrives with missing, incorrect or damaged items, please email [email protected] for assistance. Our customer support representatives are standing by to ensure that our customers are 100% satisfied with our product quality, customer support and delivery.
Can I use multiple coupons, discounts or promotions together?
No, our standard policy is set up that only one coupon code or discount code can be applied at one time. Certain special offers and promotions also can not be combined with any other discount code or coupon.
The exceptions to this are gift cards and Cenexa Bucks (reward points) which are both treated same as cash. Both of these can be used with any promotion or coupon/discount code at the same time.
Who are your peptides intended for?
All products sold by Cenexa Labs are intended strictly for RUO (research Use Only) research purposes and are not for human consumption, therapeutic, or diagnostic use.
The buyer assumes all responsibility for knowing and following the laws and regulations of their jurisdiction that may pertain to the purchase, possession, and use of any peptide, product or solutions bought from Cenexa Labs.
What is the shelf life of your peptides, and how should I store them?
Our products can last 3 years or more if stored unreconstitiuted in a freezer. We will never send you a product close to its expiration date.
Once reconstituted (liquid added) they should be stored in refridgerator or freezer. Doing so they will last for 30 to 45 days.
Only reconsititute a peptide when you are ready to start using it for research purposes. Leave it in its dry state until then.
Do you have third-party lab reports for all products?
Yes. Every batch is tested by accredited independent labs. We provide Certificates of Analysis (COAs) with lot-linked results so you can verify purity and identity for yourself.
How do I know products are tested and high quality?
Each batch undergoes both in-house QC and third-party verification using HPLC, mass spectrometry, and contaminant screening (heavy metals, residual solvents, microbial). Reports are updated with every lot and published on our site.
Do I need credentials to order?
No formal documentation is required to purchase. By purchasing, you confirm you are 21 years of age or older are going to use the items purchased for research use only and that you are not prohibited from procuring RUO (research use only) materials.
Where are your products manufactured?
All Cenexa Labs peptides are produced in the USA under GMP-aligned, ISO-certified conditions. Every batch is lot-tracked and independently tested to confirm >99% purity and research-grade consistency.
Do you have a rewards program?
Yes, we do. Our rewards program is called “Cenxa Bucks” . The points you earn…known as “bucks” can be redeemed same as cash on the store and be used towards any purchase on the site you choose.
For every $20 you spend on CenexaLabs.com you will earn 1 Cenexa Buck. 1 Cenexa Buck = $1 store credit (same as cash) that can be used on future orders.
How do I earn rewards points (Cenexa Bucks)?
There are many ways you can earn Cenexa Bucks including making purchases, leaving reviews, creating an account, participating in promotions and more. For more details check out the rewards program here.
How do I redeem my rewards points (Cenexa Bucks)?
You can access your Cenexa Bucks from inside your account after logging in. Additionally once logged in, when you go to checkout there will be an option on that page to apply (use) some or all of your Cenexa Bucks towards your purchase.
Because we treat Cenexa Bucks same as cash it can be used to pay for or reduce the cost of the product, taxes and shipping fees.
Do Rewards points (Cenexa Bucks) expire?
Yes, Cenexa Bucks may have an expiration date. Be sure to check your Cenexa Bucks balance and expiration dates in your account to ensure you use them before they expire.
How can I track my rewards points (Cenexa Bucks) balance?
You can track your Cenexa Bucks balance by logging into your CenexaLabs.com account and visiting the “Rewards” section.
Still have a Question
You Can Contact Us HERE